Kingsley & Hart

Cancellation and refund policy

A brand of Infinity Intelligence

Our approach

Every order is personal, digital work done for one author. This policy explains exactly when an order can be cancelled and how money is returned. Refunds are always paid back to the original payment method through Razorpay. We never ask for bank details by phone or message.

Cancelling before work begins

You can cancel an order before work on it begins. Write to hello@infinityintelligence.io with your order number (for example KH-1032). We refund the full amount. We email you when work begins, so you always know whether this applies.

After work has begun

Once work has begun, the order cannot be cancelled for a refund, because the time and work have already been given. Any separate add-on that has not yet started can still be cancelled and refunded on its own.

If we cannot deliver

If we are unable to deliver a service you paid for, we refund the part that was not delivered, in full.

Copy of the book

Where your order includes us buying a copy of your book, that amount is spent on the purchase as soon as the book is ordered, and it is not refundable.

Payment errors

A duplicate payment, or money taken for an order that failed, is refunded in full as soon as we find it or you tell us.

How long a refund takes

We approve refunds within 2 working days of the request. Razorpay then returns the money to your card, UPI or bank account, usually within 5 to 7 working days.

Returns

All services are digital and nothing is shipped, so there is nothing to return.

Questions and disputes

Write to hello@infinityintelligence.io before raising a dispute with your bank. We acknowledge every request within 48 hours.